Codex/Impersonation Scams/Tech Support Scam
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Impersonation Scams

Tech Support Scam

High Risk

Scammers pose as Microsoft, Apple, or other tech companies to convince you your computer has a virus and charge for fake repairs.

Reported Losses

$924 million (FTC 2024)

Primary Targets

Adults 60+, less tech-savvy users

Last Updated

2026-01-06

Also Known As

Microsoft Scam

How Scammers Contact You

Pop-up warningsUnsolicited phone callsFake search resultsEmail alerts

How This Scam Works

Tech support scams trick you into believing your computer has a virus or security problem. Scammers then charge for fake "repairs" or gain remote access to steal information.

**Method 1: Pop-Up Warnings** While browsing, a scary pop-up appears: "VIRUS DETECTED! Your computer is infected! Call Microsoft Support immediately: 1-800-XXX-XXXX." The pop-up may freeze your browser or play loud alarm sounds.

**Method 2: Cold Calls** You receive an unexpected call from "Microsoft" or "Windows Technical Support." They claim they've detected a virus on your computer and need to fix it remotely.

**Method 3: Search Result Poisoning** You search for tech help (e.g., "printer not working") and call a number from what looks like an official support site but is actually fake.

**The Hook:** Once connected, the "technician" asks you to grant remote access using legitimate tools (TeamViewer, AnyDesk, LogMeIn). They then: • Show you normal Windows logs and claim they're "critical errors" • Install actual malware while pretending to remove fake viruses • Access your banking and email accounts • Demand payment ($200-$1,000+) for their "services" • Sign you up for recurring "protection plans"

Red Flags to Watch For

  • āš ļøUnsolicited pop-up or call claiming your computer has a virus
  • āš ļøUrgency and fear tactics — "Act now or your data will be deleted!"
  • āš ļøRequests for remote access to your computer
  • āš ļøAsks for payment via gift cards, wire transfer, or cryptocurrency
  • āš ļøClaims to be from Microsoft, Apple, or your ISP (they don't make unsolicited calls)
  • āš ļøPressure to stay on the phone and not hang up
  • āš ļøPhone number doesn't match official company website

šŸ“ Real Victim Account

"A pop-up froze my computer saying I had been hacked. I called the number and a nice man 'fixed' it for $400. A week later, $3,000 was withdrawn from my bank account — they had installed software that captured my passwords."

— FTC Consumer Sentinel complaint

How to Protect Yourself

  1. 1Never call numbers from pop-ups — close the browser (Ctrl+Alt+Delete if frozen)
  2. 2Microsoft, Apple, and other tech companies will never cold-call you
  3. 3Never give remote access to anyone who contacts you unsolicited
  4. 4Get support only from official sources — go directly to microsoft.com or apple.com
  5. 5Keep your software updated — real protection against actual threats
  6. 6Use a password manager — prevents keyloggers from capturing passwords
  7. 7If in doubt, hang up and call the company directly using their official number

šŸ†˜ What to Do If You're a Victim

  1. 1Disconnect from the internet immediately if they still have access
  2. 2Run a legitimate antivirus scan (Windows Defender, Malwarebytes)
  3. 3Change all passwords from a different, clean device
  4. 4Check for unauthorized software and remove it
  5. 5Contact your bank — dispute charges, monitor for fraud
  6. 6Report to FTC at ReportFraud.ftc.gov
  7. 7Report fake Microsoft scams to microsoft.com/reportascam

šŸ”— Related Scams

šŸ“š Sources & References

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