Impersonation Scams
Tech Support Scam
Scammers pose as Microsoft, Apple, or other tech companies to convince you your computer has a virus and charge for fake repairs.
Reported Losses
$924 million (FTC 2024)
Primary Targets
Adults 60+, less tech-savvy users
Last Updated
2026-01-06
Also Known As
Microsoft Scam
How Scammers Contact You
How This Scam Works
Tech support scams trick you into believing your computer has a virus or security problem. Scammers then charge for fake "repairs" or gain remote access to steal information.
**Method 1: Pop-Up Warnings** While browsing, a scary pop-up appears: "VIRUS DETECTED! Your computer is infected! Call Microsoft Support immediately: 1-800-XXX-XXXX." The pop-up may freeze your browser or play loud alarm sounds.
**Method 2: Cold Calls** You receive an unexpected call from "Microsoft" or "Windows Technical Support." They claim they've detected a virus on your computer and need to fix it remotely.
**Method 3: Search Result Poisoning** You search for tech help (e.g., "printer not working") and call a number from what looks like an official support site but is actually fake.
**The Hook:** Once connected, the "technician" asks you to grant remote access using legitimate tools (TeamViewer, AnyDesk, LogMeIn). They then: ⢠Show you normal Windows logs and claim they're "critical errors" ⢠Install actual malware while pretending to remove fake viruses ⢠Access your banking and email accounts ⢠Demand payment ($200-$1,000+) for their "services" ⢠Sign you up for recurring "protection plans"
Red Flags to Watch For
- ā ļøUnsolicited pop-up or call claiming your computer has a virus
- ā ļøUrgency and fear tactics ā "Act now or your data will be deleted!"
- ā ļøRequests for remote access to your computer
- ā ļøAsks for payment via gift cards, wire transfer, or cryptocurrency
- ā ļøClaims to be from Microsoft, Apple, or your ISP (they don't make unsolicited calls)
- ā ļøPressure to stay on the phone and not hang up
- ā ļøPhone number doesn't match official company website
š Real Victim Account
"A pop-up froze my computer saying I had been hacked. I called the number and a nice man 'fixed' it for $400. A week later, $3,000 was withdrawn from my bank account ā they had installed software that captured my passwords."
ā FTC Consumer Sentinel complaint
How to Protect Yourself
- 1Never call numbers from pop-ups ā close the browser (Ctrl+Alt+Delete if frozen)
- 2Microsoft, Apple, and other tech companies will never cold-call you
- 3Never give remote access to anyone who contacts you unsolicited
- 4Get support only from official sources ā go directly to microsoft.com or apple.com
- 5Keep your software updated ā real protection against actual threats
- 6Use a password manager ā prevents keyloggers from capturing passwords
- 7If in doubt, hang up and call the company directly using their official number
š What to Do If You're a Victim
- 1Disconnect from the internet immediately if they still have access
- 2Run a legitimate antivirus scan (Windows Defender, Malwarebytes)
- 3Change all passwords from a different, clean device
- 4Check for unauthorized software and remove it
- 5Contact your bank ā dispute charges, monitor for fraud
- 6Report to FTC at ReportFraud.ftc.gov
- 7Report fake Microsoft scams to microsoft.com/reportascam
š Related Scams
š Sources & References
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