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Is Back Market a Scam?

backmarket.comLegitimate Business
Risk Assessment
25%Risk Score
Low Risk

Summary

Back Market is a legitimate refurbished electronics marketplace headquartered in Paris. They connect buyers with certified refurbishers, offering warranties on all devices.

Back Market is NOT a scam. It is a legitimate refurbished electronics marketplace with buyer protections. Good alternative to buying new.

Company Information

Parent Company
Back Market SAS
Founded
2014
Headquarters
Paris, France
Stock
Private
Employees
1,000+

Trust Indicators

Concerns

  • Quality varies by refurbishermedium[source]
  • Some cosmetic conditions not as expectedmedium[source]
  • Customer service response times varylow[source]
BBB Rating
A
Trustpilot
4.4/5
BBB Complaints
800

💡 Recommendations

  • 1.Check seller ratings within Back Market
  • 2.Understand the cosmetic condition grades
  • 3.Use the warranty if device has issues
  • 4.Compare prices to new and other refurbished options

📚 Sources

Back Market AboutReuters - Back Market FundingBBB Business ProfileTrustpilot ReviewsBack Market Warranty
Last updated: 2026-01-22

Disclaimer: This analysis is for informational purposes only. Information may be incomplete, outdated, or inaccurate. Our assessments should not be the sole basis for financial, legal, or personal decisions. Always conduct your own research and due diligence.