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Is Chewy a Scam?

chewy.comLegitimate Business
Risk Assessment
10%Risk Score
Low Risk

Summary

Chewy is a legitimate, publicly-traded online pet retailer (NYSE: CHWY). The largest online pet retailer in the US, known for exceptional customer service.

Chewy is NOT a scam. It is a legitimate, publicly-traded pet retailer known for outstanding customer service, including sending flowers when pets pass away.

Company Information

Parent Company
Chewy, Inc.
Founded
2011
Headquarters
Plantation, FL
Stock
NYSE: CHWY
Employees
20,000+

Trust Indicators

Concerns

  • Autoship can be easy to forget aboutlow[source]
BBB Rating
A+
Trustpilot
3.5/5
BBB Complaints
1,500

💡 Recommendations

  • 1.Set up Autoship for regular discounts
  • 2.Contact 24/7 customer service for any issues
  • 3.Check for pharmacy license for pet medications
  • 4.Compare prices to local stores

📚 Sources

Chewy Investor RelationsSEC EDGAR - Chewy FilingsNYSE Stock InfoBBB Business ProfileTrustpilot Reviews
Last updated: 2026-01-22

Disclaimer: This analysis is for informational purposes only. Information may be incomplete, outdated, or inaccurate. Our assessments should not be the sole basis for financial, legal, or personal decisions. Always conduct your own research and due diligence.