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Is Grubhub a Scam?

grubhub.comLegitimate Business
Risk Assessment
15%Risk Score
Low Risk

Summary

Grubhub is a legitimate food delivery service owned by Just Eat Takeaway (AMS: TKWY). One of the largest food delivery platforms in the US, partnering with 365,000+ restaurants.

Grubhub is NOT a scam. It is a legitimate food delivery service owned by a major international company. The service is widely used and trusted.

Company Information

Parent Company
Just Eat Takeaway.com N.V.
Founded
2004
Headquarters
Chicago, IL
Stock
Private (parent: AMS: TKWY)
Employees
3,000+

Trust Indicators

  • Operating since 2004 (20+ years)[source]
  • Partners with 365,000+ restaurants[source]
  • Owned by publicly-traded Just Eat Takeaway[source]
  • Refund policy for order issues[source]

Concerns

  • Delivery and service fees can add uplow[source]
  • Scammers impersonate Grubhub supportmedium[source]
BBB Rating
A+
Trustpilot
1.3/5
BBB Complaints
2,500

💡 Recommendations

  • 1.Track your order in the app
  • 2.Report issues immediately for refunds
  • 3.Check restaurant reviews before ordering
  • 4.Grubhub support will never ask for your password

📚 Sources

Grubhub AboutJust Eat Takeaway BrandsBBB Business ProfileGrubhub GuaranteeTrustpilot Reviews
Last updated: 2026-01-22

Disclaimer: This analysis is for informational purposes only. Information may be incomplete, outdated, or inaccurate. Our assessments should not be the sole basis for financial, legal, or personal decisions. Always conduct your own research and due diligence.