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Is Newegg a Scam?

newegg.comProceed with Caution
Risk Assessment
40%Risk Score
Medium Risk

Summary

Newegg is a legitimate electronics retailer (NASDAQ: NEGG) founded in 2001. While the company is real, customer service issues and third-party seller problems have increased complaints.

Newegg is a legitimate company but has had SIGNIFICANT customer service issues. Buy only items "Sold and Shipped by Newegg" for best experience.

Company Information

Parent Company
Newegg Commerce, Inc.
Founded
2001
Headquarters
City of Industry, CA
Stock
NASDAQ: NEGG
Employees
2,500+

Trust Indicators

Concerns

  • Return/refund process has issueshigh[source]
  • Third-party sellers can be problematichigh[source]
  • Customer service complaints increasedmedium[source]
  • Open-box/refurbished item disputesmedium[source]
BBB Rating
A+
Trustpilot
1.6/5
BBB Complaints
4,000

💡 Recommendations

  • 1.Buy only "Sold and Shipped by Newegg" items
  • 2.Avoid third-party marketplace sellers
  • 3.Document everything - take photos before/after opening
  • 4.Use credit card for chargeback protection
  • 5.Read return policy carefully before buying

📚 Sources

Newegg Investor RelationsSEC EDGAR - Newegg FilingsNASDAQ Stock InfoBBB Business ProfileTrustpilot Reviews
Last updated: 2026-01-22

Disclaimer: This analysis is for informational purposes only. Information may be incomplete, outdated, or inaccurate. Our assessments should not be the sole basis for financial, legal, or personal decisions. Always conduct your own research and due diligence.