The Fraud Codex

Back to all sites

Is StubHub a Scam?

stubhub.comLegitimate Business
Risk Assessment
25%Risk Score
Low Risk

Summary

StubHub is a legitimate ticket resale marketplace owned by Viagogo. One of the largest secondary ticket markets with a FanProtect guarantee, though fees can be significant.

StubHub is NOT a scam. It is a legitimate resale marketplace with buyer guarantees. Prices are often above face value and fees add up - factor these in.

Company Information

Parent Company
Viagogo Entertainment Inc.
Founded
2000
Headquarters
San Francisco, CA
Stock
Private
Employees
1,500+

Trust Indicators

Concerns

  • High fees (can add 25-30% to price)medium[source]
  • Prices often above face valuelow[source]
  • Cancellation can be difficultmedium[source]
BBB Rating
A+
Trustpilot
2.8/5
BBB Complaints
4,000

💡 Recommendations

  • 1.Compare total price (ticket + fees) before buying
  • 2.Use FanProtect guarantee if tickets are invalid
  • 3.Check prices on multiple platforms
  • 4.Only buy from stubhub.com directly

📚 Sources

StubHub AboutFanProtect GuaranteeBBB Business ProfileTrustpilot Reviews
Last updated: 2026-01-22

Disclaimer: This analysis is for informational purposes only. Information may be incomplete, outdated, or inaccurate. Our assessments should not be the sole basis for financial, legal, or personal decisions. Always conduct your own research and due diligence.